1. Locating your Router
If your connection is offline or you are having internet performance issues, in line with our service level agreement we may ask you to perform some initial triage.Your Broadband Router is manufactured by Cisco and will look like this:
2. Checking there is power
We will ask to confirm
- Whether you currently have any power issues at the site?
- That there is electrical power to your communications/broadband cabinet or where your broadband connection and router is situated.
3. Router Light Information
If there is power but you still can not get internet please let us know:
- Router Light Information (The Cisco Router will be in your broadband cabinet)
- Is the OK light solid Green?
- Is the PPP light on?
- Is the CD (Sync) light on the router and constantly lit? (not off or flashing)?
4. Restart or Reboot the Router
We may ask that you "reboot" the router. To do this you can remover the power supply from the rear and leave powered off for at least 30 seconds then reconnect. It will take up to a couple of minutes to power on and sync.